Portfolio / Expertise / KPI Reporting
KPI Reporting
A KPI without an owner is decoration. I define KPIs that tie to outcomes, assign ownership, and report with context — so the report drives action, not anxiety.
The Workflow — How I Approach It
Choose KPIs tied to the outcome
Every metric maps to a business outcome — or it doesn’t belong on the report.
Define the formula and data source
One agreed definition, one agreed source — no two teams, two numbers.
Assign an owner
Every KPI names who answers for it — that’s what makes it real.
Set targets and thresholds
Define green, amber, red — so the report flags, it doesn’t just describe.
Report with context
Show the trend and the why — a number without context is noise.
Review and act
The report leads to a decision or an action — or the KPI is the wrong one.
My Operating View — The 2 Cents
KPI reports fail when they show data without owners. My 2 cents: every KPI must answer “so what?” and name who will act on it. If leadership reads the report and nobody is accountable, it’s a story, not a tool.
What Worked & What Didn’t
What Worked
- Outcome-tied KPIs with owners — the report drove action.
- Thresholds that flagged exceptions — attention went where it mattered.
What Didn’t
- Vanity metrics — impressive numbers with no decision behind them.
- Reports nobody reviewed — produced on a schedule, ignored by everyone.